Return & Exchange Policy

1. Introduction

At Karseell Pro, we are committed to providing high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may request a return or exchange in accordance with our policy outlined below.

2. Return Window

You have 14 days from the date of delivery to initiate a return or exchange. Items must meet the conditions listed below. Shipping fees are non-refundable unless the item is defective or we made an error.

3. Return Conditions

To be eligible for a return, the item must:

• Be unused, undamaged, and in its original packaging

• Include all original tags, accessories, and documentation

• Be accompanied by proof of purchase (e.g., order confirmation, invoice)

4. Return Process

To initiate a return:

1. Contact Us

Email us at help@karseellpro.com with your order number and the item(s) you wish to return. We will provide detailed instructions on how to return your product.

2. Package the Product

Carefully pack the item in its original packaging.

3. Ship the Product

Send the item to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to our error.

5. Exchanges

If you’d like to exchange an item, please email us at help@karseellpro.com to check availability. Shipping charges may apply for both the return and the replacement item.

6. Refunds

Once your return is received and inspected, we will process your refund within 14 business days. Refunds will be issued to the original payment method. Initial shipping fees are non-refundable.

7. Non-Returnable Items

Please note that the following items are not eligible for return:

• Personalized or customized items

• Opened or used items, particularly those that are sealed for health or hygiene reasons

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at help@karseellpro.com so we can resolve the issue as quickly as possible.

9. Changes to This Policy

Karseell Pro reserves the right to update or modify this Return & Exchange Policy at any time. Changes will take effect immediately upon posting to our website.

10. Contact Us

If you have any questions regarding this policy or need assistance, please reach out to us at help@karseellpro.com.